Service Plans

NetWorx360 provides quality IT support services to small and medium sized businesses in the San Francisco Bay Area. We offer a range of Maintenance and Support Plans (tiered in levels Networx360 Plus, Networx360 Complete) to help you manage your IT environment.

Our service and technical consultants can also help you customize a Maintenance and Support Plan to meet the unique needs of your organization. We will meet with you to determine your business goals, discuss your network environment, specify your users' needs and define critical business functions. We will then perform a technology assessment of your site and advise you if changes or improvements are necessary.

All Support Plans Include:

Remote Monitoring: We remotely monitor, diagnose and manage your critical infrastructure elements. Our monitoring systems update your network status every few minutes and automatically generate a service ticket if an issue arises. Each incident is documented, addressed, resolved and archived for tracking and diagnostic reference. Our remote administration system helps us minimize downtime and maximize productivity because we can catch and fix many problems before they impact your business.

Help Desk: As your proactive business partner, we promote and maintain the health of your network by reporting incidents, managing requests, addressing issues, tracking statuses, resolving problems and documenting fixes. Our Help Desk is the main point of contact for customers to report incidents, schedule service appointments and receive support.

Technical Consulting and Planning -We recommend the best solution with the most competitive price to deliver the best customer service in the industry. We partner with procurement experts to help you select the right hardware, software or technology product for your needs.

Networx360 provides solutions that work for your business. Contact us today to find out which solutions work best for you.